Privacy Policy

We may collect information you provide directly when you place an order, contact us, request a quote, upload artwork, or create an account.

• Name and contact information
• Email address and phone number
• Billing and shipping address
• Order details and product selections
• Garment sizes, colors, quantities, and customization details
• Uploaded artwork, logos, files, images, and design notes
• Messages, support requests, and customer service communications

Payments are processed through secure third-party payment providers.

The Printing Lab does not intentionally store full credit card numbers, debit card numbers, or complete payment credentials on our website.

Payment providers may collect and process payment details according to their own privacy and security policies.

When you upload artwork, logos, designs, images, or other files, we use those files only to review, prepare, produce, fulfill, and deliver your order.

Customer-submitted artwork remains the property of the customer or its rightful owner.

We do not sell customer artwork or use it for unrelated commercial purposes without permission.

We use collected information to provide, improve, and support our products and services.

• Process and fulfill custom orders
• Create and send artwork proofs
• Communicate about order status, revisions, shipping, or support
• Prepare artwork, embroidery files, screen printing, DTF printing, or other production work
• Process payments and prevent fraud
• Arrange shipping and delivery
• Improve our website, customer experience, and services
• Send important transactional emails related to your order

We may contact you by email, phone, or other communication methods regarding your order, proof approval, production updates, shipping, customer support, or account activity.

If you subscribe to marketing emails, we may send promotional offers, updates, or product announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

We may share information with trusted third parties only when necessary to operate our business, fulfill orders, or provide services.

• Payment processors
• Shipping carriers and delivery partners
• Website hosting and security providers
• Email and customer communication platforms
• Production partners, when required to complete an order
• Legal, compliance, or fraud-prevention services when necessary

We do not sell customer artwork or order details to third parties.

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and support marketing or advertising efforts.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve the shopping experience.

You can adjust cookie settings through your browser. Disabling cookies may affect certain website features.

We may use analytics tools, pixels, or advertising services to better understand website performance and improve our marketing.

These services may collect information such as browser type, device information, pages visited, referring websites, and general interaction data.

Where required by law, you may have the right to opt out of certain tracking or targeted advertising activities.

We take reasonable measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

Customers are responsible for keeping account login details private and secure.

We retain personal information, order records, artwork files, proofs, and customer communications for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, comply with legal obligations, and improve our services.

When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices.

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, payment providers, shipping tools, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit or use.

The Printing Lab may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.